Return/Exchange Policy for Wholesale
Within 14 days of receiving your order you may
return or exchange any product(s) for the following
reasons only:
- Defective merchandise
- Wrong item shipped
No returns or exchanges will be accepted after 14
days of receiving your order. All return merchandise
must be in their original condition.
Return/Exchange Procedure
To return merchandise please
contact us with the
following information:
- Full Name
- Invoice Number
- Email Address
- Item SKU number (product number)
- Date of purchase
- Indicate whether you are looking to return or exchange
Once we have received your return/exchange
request, we will issue a return/exchange confirmation number and give the mailing address for returns. No
returns/exchanges will be accepted without the return confirmation number. Shipping costs are non-refundable. All
returns/exchanges must be properly packaged. We are not responsible for damaged
items as a result of improper packaging.
Refunds
Refunds for returns take 30 days to process and credit from the date we
receive your return at our shipping center. Once the return has been approved
and processed, the refund will be credited to the credit card
that you used to buy the merchandise. You will receive "credit approved" e-mail
the day you are credited. Please be aware that your bank may take 4-7 business
days to post the credit to your account or credit card.